Model: WD10EADS-11M2B1
Size: 1.0 TB
Date: 29 Oct 2009
Data Recovery Evaluation
Hard drive was tested and determined to have a failed PCB. Replacement PCB taken from stock and used to test read/write heads which were also determined to be defective.
Customer quoted $700 + parts for recovery.
Quote Approved
Data Recovery Procedure
Drive was hot started using PC-3000 to determine if any existing heads could be read before swapping. Service area modules and tracks backed up and selective clone of good heads attempted. A few MB of data from two heads was read, however the remaining heads failed a few moments into the process.
Read/Write heads were replaced from donor, which immediately initialized. Secondary backup of tracks was made, and imaging process began. A few minutes into the process the replacement PCB began malfunctioning and failed to spin up after a power cycle.
PCB replaced a second time, and now appears to be stable. Drive struggles to read SA (apparently has media damage in the service area). Often crashes out after soft or hard resetting. Recommend smart hot swap procedure be used.
Patient tracks written to compatible donor hard drive. Drive used to smart hot swap PCB with loaded firmware. Drive hit multiple bad sector areas in the first 15% of the drive and so far has needed approx 50 hot swaps.
At around the 29% mark heads appear to have failed a second time and can’t read sectors from any platter surfaces. Recommend finding a second head donor.
Data analyzed and found to be encrypted. Compatible decryption board found in stock (apparently drive was removed from a Western Digital My Book). Data appears to extend well beyond the imaged areas, currently waiting to find a good second head swap donor.
Second donor drive found and heads replaced a second time (extra parts paid for by Data Medics). Higher LBA sectors found to have substantial damage and replacement heads failed shortly after replacing.
Approximately 40% of data recovered and decrypted using WD MyBook USB bridge board from stock.
Customer offered to see recovered data to decide if they want it, however never returned to view it.
Total billed to customer: $0 (so far, unless they decide to come back and want the data)
Jared is patient and extremely knowledgable with the advice he gives. instead of trying to sell you the $$$$ service, he investigates and attempts to find the simple solution to data recovery. would definitely recommend.
Rouj Chalabi
16:33 06 Jul 17
Excellent Service, Very sharp and intelligent about the situation. Highly Recommended.
Connie Struss
17:07 20 Mar 17
So far it's been great - Jared took the time and patience to explain everything to me. I've chatted with several companies and he's has been the most helpful.
David Tremblay
03:04 05 Jun 15
These guys are honest and on the ball. They've helped me with recovery. I've even shared some of their advice with others. But actually a compliment for Data Medics. I run my own business and would recommend these guys any day. If you want my input, I'm at RIINTERCONNECT. COM
Gayle Patalano
14:18 09 Jun 15
These are honest and hard working people. So professional. They have answered every question I have had about my computer. Totally trustworthy. You won't be sorry you used Data Medics.
Gayle Patalano
Katie Abramski
18:43 27 Mar 18
Everyone at data medics was so professional, helpful, and pleasant. Their prices are very good compared to other companies that ask way more money. They were also able to recover ALL of my data in just a few weeks. Highly recommended!
Ale García Bardales
23:43 30 Apr 18
Wonderful help from Jared!
Allen Breyette
07:56 23 May 18
Friendly and knowledge staff.
The Nice Company Bryn
21:21 18 Jul 18
I couldn't be happier with the service and the counseling, as they talked me off the cliff. Great Job, thanks again!
Greg Greenwell
17:40 26 Sep 18
Excellent service at a great price!
Mary Raum
22:14 18 May 19
This is a very professional company. They go through all scenarios, exceptional service at offIce.
Falkon Punch
21:07 29 Aug 19
Without them, I wouldn't have been able to retrieve any information from my old laptop, nor would I have my photos of Sally ( my dog who recently passed) back
Falkon Punch
21:07 29 Aug 19
Without them, I wouldn't have been able to retrieve any information from my old laptop, nor would I have my photos of Sally ( my dog who recently passed) back
Alix Cornay
13:16 30 Oct 19
Very EXCELLENT work! Highly recommend ??
Eric Brown
17:17 20 Mar 20
Great service - Was able to get my pictures of my kids back. Thanks again! Hopefully i do not need the service again.
Tim Frezen
17:47 20 Jun 20
Jared was kind enough to answer a lot of questions by email without me being a customer. He is an absolute expert who is extremely customer-friendly. I really appreciate that. Really great!
Eric MacIver
17:57 30 Jun 21
Jared worked with me on a RAID0 recovery project. He did so remotely and was fantastic to work with! He was prompt, professional, patient, helpful, courteous and extremely knowledgeable. I fully recommend working with him and Data Medics - I know they'll be my first call if I need any assistance in the future.
Soheil A
16:40 29 Sep 21
Mr. Palmer and Data Medics are quick, communicative, experienced and professional with lots of experience. I am living in Germany and was looking for someone to help me. He was able to identify an issue that many people who I had asked could not identify. He told me the best way to recover the data and his estimation are always correct, work is done quickly. I couldn’t imagine any better expert for this problem and I highly recommend his service worldwide.
Liz Farrell
22:04 03 Mar 22
After I dropped my external hard drive and it squealed like a dying animal, I bandaged & shipped it to Data Medics. Owner Jeremy Walsh was instantly responsive and provided a realistic prognosis for recovery of any data. He put Zach Lillibridge on the case and this computer "surgeon" forged a miracle. Most of my files were saved! My case is rare and so perhaps lucky, but I believe that the great docs' diligence and skills were at play in the "O.R." at Data Medics. I would trust them-- and The Right Click-- with any and all of my computer hardware and software needs. Don't sweat it, just call Data Medic and The Right Click.
Michael Ryan
18:16 23 Dec 19
I have brought 3 drives to this company in last 2 years. They recovered only one of them, the first one. Each time they charged me for parts couple hundred $ per drive. It took them over a month to get back with final result. I have sent the last drive to NJ and they were able to recover 60% of the data. I am very upset. This is not a good business.
