Data Recovery Case Study #4 (ST373454LW)

Initial Hard Drive Information

Model: ST373454LW
Interface: SCSI
Size: 73Gb
P/N: 9X5005-041

Notes: Customer describes that drive doesn’t recognize any longer. Drive beeps quietly when connected to power supply.

Initial Data Recovery Diagnostic

Step 1: Drive connected to three different SCSI controllers. Two controllers do not recognize at all, one (Adaptec 39320A) shows drive but with 0 byte size and returns error of imminent failure. Drive assumed to have translator issue.

Step 2: Boot to DOS and attempt to run plscsi.exe to send custom SCSI commands (Had to order compatible SCSI card with DOS driver. Adaptec AIC-7890 AB card)

Step 3: Boot to DOS, load Adaptec SCSI card driver and run plscsi.exe. Input command: “plscsi -w” (drive identified in list of connected devices)

Quote Customer: $750 for repair / recovery. (Approved 5/23/2014)

Data Recovery Update 5/27/2014

Step 1: Boot back into DOS, load drivers, run plscsi.exe

Step 2: Manually input SCSI Commands to Regenerate translator.

Step 3: Allow drive to sit for ~5min to complete translator regeneration

Step 4: Power cycle drive (does not beep this time)

Step 6: Boot system to Linux, verify that device is visible and shows correct size (successful)

Step 7: Image drive to another using ddrescue (data recovered with only 53Kb of unread data in ten areas of bad sectors)

Recovery 99.99% success.

Google Rating

4.8

Data Medics

drechtaber fulmowitz

15:04 07 Oct 17

Jared is patient and extremely knowledgable with the advice he gives. instead of trying to sell you the $$$$ service, he investigates and attempts to find the simple solution to data recovery. would definitely recommend.

Rouj Chalabi

16:33 06 Jul 17

Excellent Service, Very sharp and intelligent about the situation. Highly Recommended.

Connie Struss

17:07 20 Mar 17

So far it's been great - Jared took the time and patience to explain everything to me. I've chatted with several companies and he's has been the most helpful.

David Tremblay

03:04 05 Jun 15

These guys are honest and on the ball. They've helped me with recovery. I've even shared some of their advice with others. But actually a compliment for Data Medics. I run my own business and would recommend these guys any day. If you want my input, I'm at RIINTERCONNECT. COM

Gayle Patalano

14:18 09 Jun 15

These are honest and hard working people. So professional. They have answered every question I have had about my computer. Totally trustworthy. You won't be sorry you used Data Medics. Gayle Patalano

Katie Abramski

18:43 27 Mar 18

Everyone at data medics was so professional, helpful, and pleasant. Their prices are very good compared to other companies that ask way more money. They were also able to recover ALL of my data in just a few weeks. Highly recommended!

Ale García Bardales

23:43 30 Apr 18

Wonderful help from Jared!

Allen Breyette

07:56 23 May 18

Friendly and knowledge staff.

The Nice Company Bryn

21:21 18 Jul 18

I couldn't be happier with the service and the counseling, as they talked me off the cliff. Great Job, thanks again!

Greg Greenwell

17:40 26 Sep 18

Excellent service at a great price!

Mary Raum

22:14 18 May 19

This is a very professional company. They go through all scenarios, exceptional service at offIce.

Falkon Punch

21:07 29 Aug 19

Without them, I wouldn't have been able to retrieve any information from my old laptop, nor would I have my photos of Sally ( my dog who recently passed) back

Alix Cornay

13:16 30 Oct 19

Very EXCELLENT work! Highly recommend ??

Eric Brown

17:17 20 Mar 20

Great service - Was able to get my pictures of my kids back. Thanks again! Hopefully i do not need the service again.

Tim Frezen

17:47 20 Jun 20

Jared was kind enough to answer a lot of questions by email without me being a customer. He is an absolute expert who is extremely customer-friendly. I really appreciate that. Really great!

Eric MacIver

17:57 30 Jun 21

Jared worked with me on a RAID0 recovery project. He did so remotely and was fantastic to work with! He was prompt, professional, patient, helpful, courteous and extremely knowledgeable. I fully recommend working with him and Data Medics - I know they'll be my first call if I need any assistance in the future.

Soheil A

16:40 29 Sep 21

Mr. Palmer and Data Medics are quick, communicative, experienced and professional with lots of experience. I am living in Germany and was looking for someone to help me. He was able to identify an issue that many people who I had asked could not identify. He told me the best way to recover the data and his estimation are always correct, work is done quickly. I couldn’t imagine any better expert for this problem and I highly recommend his service worldwide.

Liz Farrell

22:04 03 Mar 22

After I dropped my external hard drive and it squealed like a dying animal, I bandaged & shipped it to Data Medics. Owner Jeremy Walsh was instantly responsive and provided a realistic prognosis for recovery of any data. He put Zach Lillibridge on the case and this computer "surgeon" forged a miracle. Most of my files were saved! My case is rare and so perhaps lucky, but I believe that the great docs' diligence and skills were at play in the "O.R." at Data Medics. I would trust them-- and The Right Click-- with any and all of my computer hardware and software needs. Don't sweat it, just call Data Medic and The Right Click.

Michael Ryan

18:16 23 Dec 19

I have brought 3 drives to this company in last 2 years. They recovered only one of them, the first one. Each time they charged me for parts couple hundred $ per drive. It took them over a month to get back with final result. I have sent the last drive to NJ and they were able to recover 60% of the data. I am very upset. This is not a good business.

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Data Recovery Case Study #4 (ST373454LW SCSI)

Initial Hard Drive Information

Initial Data Recovery Diagnostic

Data Recovery Update 5/27/2014

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