WDC WD10SPZX-22Z10T1 HDD Constantly dies after swapping Heads

[gameboybin]

WDC WD10SPZX-22Z10T1 HDD Constantly dies after swapping Heads

I have this 1 TB Drive in Transcend Enclosure
Model: WD10SPZX-22Z10T1
Serial: WD-WXL2E60FKTS5
Firmware: 04.01A04
Cap: 1TB

When it first come to me it has Head issue. The drive spins up but makes Head clicking sound
I proceed to change it heads
and unlock SED of the Drive
Everything was fine. Plugged to PC3000 Readied, ID normally

As soon as i clicked HDD Resource Backup
The drives shows Errors: DISK ECU UNSAFE ERROR
VSC ERR UNSUP ACTION CODE
The heads starts clicking and the HDD dies. 5V goes from 0.87 to 0.17
Drive stops spinning and since that never comes alive again

I tested 1 more time with another pair of heads. Same issue. Drive straight up dies upon backing up

Tried swapping back to test those donor drives. They all became dead with 5V 0.17

I checked platters of the customers drive. All clean and well. I guess this customers drive is somehow a Drive killer

Would love to hear other opinions
Or someone that can shed light upon this!!!

Thanks!

 

[Jared]

WDC WD10SPZX-22Z10T1 HDD Constantly dies after swapping Heads

I have this 1 TB Drive in Transcend Enclosure
Model: WD10SPZX-22Z10T1
Serial: WD-WXL2E60FKTS5
Firmware: 04.01A04
Cap: 1TB

When it first come to me it has Head issue. The drive spins up but makes Head clicking sound
I proceed to change it heads
and unlock SED of the Drive
Everything was fine. Plugged to PC3000 Readied, ID normally

As soon as i clicked HDD Resource Backup
The drives shows Errors: DISK ECU UNSAFE ERROR
VSC ERR UNSUP ACTION CODE
The heads starts clicking and the HDD dies. 5V goes from 0.87 to 0.17
Drive stops spinning and since that never comes alive again

I tested 1 more time with another pair of heads. Same issue. Drive straight up dies upon backing up

Tried swapping back to test those donor drives. They all became dead with 5V 0.17

I checked platters of the customers drive. All clean and well. I guess this customers drive is somehow a Drive killer

Would love to hear other opinions
Or someone that can shed light upon this!!!

Thanks!

Probably is just damage, such as a scratch in the service area, that keeps killing the heads. Unfortunately, some cases are just head killers. I've had plenty that killed 4 or 5 sets of heads while each time getting me just far enough to keep providing false hope. It's hard to get customers to understand why cases like this run up the cost of recovery for everyone, even though it's no-ones fault or greed.

 

[FAsTec]

these cases are victims of the (we call them) micro-damages

and or the "other kind of damage" (this is a company secret)

but 97% of the cases are micro or nano damages (you may know them on toshiba since ever)

anyway whilst some really almost invisible damages can be seen with the aid of special lamps,

others are really nano-damages and despite the platters and the sliders surfaces may seem perfect, the spinups the user did after the drive crash, ether few spinups in some cases, caused anyway the accumulation of micro-damages

you must bear in mind that 500GB per platter surface density and following 1TB and current 2TB per platter surface are all high density and low sliders-platters "distance"

literally : just nothing is enough to brush the head and you won't see nothing on the slider surface nor on the platter

so our suggestion is: when you kill one head set with those high density drives, that's enough , busequent ones would be just sadism

 

[Jared]

busequent ones would be just sadism

Maybe, maybe not. I've seen cases where a second or even third donor got significantly more data after killing the first/second set of replacements. But, often yes, it's just killing more heads without results.

I usually left it up to my clients to decide if they wanted to keep paying for parts to make second/third attempts. By third set of failed heads, if we weren't getting significant recovery, I'd generally tell the client it's a lost cause and that I can't keep spending time on it unless they're going to pay the recovery fee regardless of outcome. Some people were willing to pay $700-900 to keep trying on even a small chance, but most were willing to accept the loss at that point having only paid for the donor drives (and nothing for our attempts).